Refund policy

We want you to love what you order — but if something's not quite 
right, we've got you covered.

You have 30 days from the day you receive your item to request a 
return. To qualify, your item must be unused and in its original 
packaging. If the item includes tags, they must still be attached. 
Don't forget to keep your receipt or proof of purchase, as we'll 
need it to process your return.

To start a return, just drop us an email at return@trendbloomuk.store 
and we'll take it from there.

Once your return is approved, please send your item to:
41a Mygrove Gardens, Rainham, England, RM13 9QT

A heads up: we ask that you contact us before sending anything back. 
Items that arrive without a return request first won't be accepted, 
so please reach out to us at return@trendbloomuk.store and we'll 
send you a return shipping label along with clear instructions on 
how and where to send your package.

If Something Arrives Damaged or Wrong

Mistakes happen, and if your order arrives damaged, defective, or 
just isn't what you ordered, please let us know as soon as you can. 
Take a quick look at your order when it arrives, and if anything 
seems off, email us straight away so we can sort it out for you.

A Few Items We Can't Take Back

As much as we'd like to accept every return, there are a few 
exceptions:

- Opened or used personal care and beauty items (for hygiene reasons)
- Perishable items (food, flowers, plants, etc.)
- Custom or personalised orders
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards

Unopened, unused beauty and personal care items in their original, 
sealed packaging remain eligible for return within the 30-day window. 
If you're ever unsure whether your item qualifies, just ask — we're 
happy to help.

Want to Exchange Instead?

The easiest way to swap an item is to return what you have first, 
and once that return is accepted, simply place a new order for the 
item you actually want. It's quicker than waiting on an exchange 
to process.

If You're in the EU

If your order was shipped to an address within the European Union, 
you're entitled to a 14-day cooling-off period. This means you can 
cancel or return your order within 14 days of receiving it, no 
reason needed. The same conditions apply: the item should be 
unused, with tags on (if applicable), in its original packaging, 
and you'll need your proof of purchase.

Getting Your Refund

Once we receive your returned item, we'll inspect it and let you 
know whether your refund has been approved. If approved, you'll 
see the money back on your original payment method within 10 
business days. Keep in mind your bank or card provider might take 
a little extra time to actually post it to your account.

If it's been more than 15 business days since we approved your 
return and you still haven't seen your refund, please get in touch 
at return@trendbloomuk.store and we'll look into it right away.

Need Help With a Return?

Company Information
Company Name: AF Tech Solutions Ltd
Company Number: 16932785
Business Address: 41a Mygrove Gardens, Rainham, England, RM13 9QT, United Kingdom
Trade Name: TrendBloom UK
Email: return@trendbloomuk.store
Phone Number: +44 7476 897365